FAQ
What bottles does Vesmoon offer?
We currently offer our Vessence Water Bottle in 24oz and 32oz sizes. Each bottle comes with the FlowSip Lid and the Vessence Infuser. The FlipSip Lid is sold separately as an accessory.
What’s the difference between the FlowSip and FlipSip lids?
The FlowSip Lid is a wide-mouth chug lid with a lock system for easy sipping and secure sealing. The FlipSip Lid is a straw lid for convenient drinking without tilting the bottle. Note: The Vessence Infuser cannot be used with the FlipSip Lid.
How long do Vesmoon bottles keep drinks hot or cold?
Thanks to our double-wall vacuum insulation, beverages stay cold for up to 36 hours and hot for up to 12 hours.
What materials are Vesmoon bottles made of?
Our bottles are made with 18/8 food-grade stainless steel and are BPA-free.
Are Vesmoon bottles dishwasher safe?
We recommend hand-washing to extend the life of your bottle and preserve the finish however, Vessence bottles are dishwasher safe. Lids and the infuser are top rack dishwasher safe.
What is the Vessence Infuser used for?
The Vessence Infuser allows you to infuse your water with fruits, tea, herbs, or ice. It’s crafted from stainless steel and easily twists open for filling and cleaning.
Do you sell bundles?
Yes! We offer curated bundle packs that combine our bottles, lids, and accessories for better value.
Can I personalize my Vesmoon bottle?
At the moment we do not offer personalization options however, stay tuned for this service soon.
Do you ship internationally?
Unfortunately, we do not ship internationally at the moment. We offer free shipping within the USA for orders over $40.
How long does shipping take?
Standard shipping typically takes 3–7 business days, depending on your location.
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unused, in original condition, and in original packaging.
Does Vesmoon have a rewards program?
Yes! Our Moon Rewards Program lets you earn points every time you shop, leave reviews, or refer friends. Points can be redeemed for discounts on future purchases.
How do I earn rewards points?
You can earn points by creating an account, making purchases, leaving product reviews, referring friends, and joining special promotions.
How do I redeem rewards points?
Log in to your account, go to the Rewards page, and redeem your points for discounts as coupons.
Can I earn points for leaving a review?
Yes! Verified purchase reviews are eligible for points.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link, or you can visit our order tracking page here.
What should I do if I received the wrong item or a defective product?
Contact us immediately via our contact us page, and we’ll make it right with either a replacement or a refund.
How do I contact Vesmoon support?
You can reach us through our Contact Us page, by email, or via our chat assistant Vespert on the website.